Craig’s insurance office faced the challenge of maintaining network uptime and reliability without the need for a full-time network administrator. Sagacent Technologies recognized the critical importance of minimizing costs while ensuring maximum network performance for the 13-employee office.
Challenge
Despite the small size of Craig’s insurance office, any network failure could have severe consequences on their business operations. The need for remote support and immediate response to network issues was essential to prevent downtime and maintain productivity.
Solution
Sagacent Technologies developed a comprehensive solution to address Craig’s network administration needs while minimizing costs. The solution included:
- Full-time remote monitoring of network health
- Immediate remote response to detected problems
- Fast on-site response for issues that could not be resolved remotely
- Remote support for office workers experiencing system or application difficulties
Results
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Conclusion
By partnering with Sagacent Technologies, Craig’s insurance office was able to effectively manage their network administration needs, ensuring maximum uptime and reliability without the need for a full-time network administrator. The remote monitoring, immediate response, and remote support solution provided by Sagacent Technologies resulted in substantial cost savings and vastly improved network administration for the office.