Fully Managed IT: We Run All of It, Soup to Nuts
If you don’t have IT people on staff, you don’t want to become your own IT department. You want a partner who handles all of it. That’s fully managed. We run your day-to-day technology soup to nuts, from the help desk your people call to the network, the cloud, the email, the devices, the security underneath it, and the planning on top. One partner accountable for the whole thing, and one number to call when something’s wrong.
Everything Fully Managed Covers
Everything that keeps your technology working, in one arrangement:
- Help desk and support. Someone your people can reach when something breaks. We’re the ones who answer the phone.
- Infrastructure and network. The systems and connections your business runs on, kept reliable and current.
- Cloud and Microsoft 365. Set up and orchestrated so email, files, and collaboration work together instead of as separate headaches.
- Communications and devices. VoIP, laptops, and the rest, provisioned, secured, and accounted for.
- Security baseline and monitoring. Protection and visibility built in, not sold as an afterthought.
- Planning and strategy. Someone thinking a few years ahead about where the business is going, not just closing today’s ticket.
You always know what you have and what it’s costing. And you stop thinking about IT, which is the whole point.
The Right Fit for Fully Managed
Fully managed is the right fit when:
- You have no internal IT, and the owner or office manager has ended up as the de facto IT person, which is a poor use of the person least able to spare the time.
- You’d rather have one partner accountable for the whole thing than juggle a handful of vendors and figure out whose problem it is.
- You want predictable support and predictable cost, without hiring a full-time IT staff you don’t need.
If you already have a capable internal person or team, co-managed is usually the better fit. We cover the gaps and take the pressure off, instead of replacing what’s working. See Co-Managed IT.
Fully Managed or Co-Managed
The difference is simple. Fully managed means we do it all, soup to nuts, because you don’t have IT staff and don’t want to build a department. Co-managed means you keep the internal people you have, and we work alongside them, covering the parts they don’t reach: security, after-hours, overflow, specialized projects. Same menu of services either way. The only question is how much of it is ours.
Plenty of firms start fully managed and shift toward co-managed as they grow, or the other way around. It flexes with you. See Co-Managed IT.
The First Thing We'd Ask
Who’s your IT person today?
If the honest answer is “me, when something breaks,” fully managed is probably what you need. Running your own IT is a tax on the person least able to afford the time.
When something goes down, who do you call?
With fully managed, one number, and a real person who already knows your setup. No chasing three vendors to work out whose problem it is while your people sit idle.
Common questions
All of your day-to-day technology: help desk, infrastructure and network, cloud and Microsoft 365, communications and devices, a security baseline, monitoring, and strategic planning. One partner accountable for the whole thing.
Fully managed means we run all of it. Co-managed means we work alongside your internal team and cover what they don’t. Same services; you choose how much is ours.
No. That’s the point. Fully managed is built for firms without internal IT, so you get everything a good IT department does without hiring one.
Usually the opposite, once you count salary, benefits, tools, and the fact that one person can’t cover every area or answer the phone at two in the morning. You get a whole team’s range for less than a single hire.
Where This Connects
- Have internal IT but stretched thin? Look at Co-Managed IT.
- Want the security underneath it? See Cybersecurity.
- Want the bigger strategic picture? See Fractional CIO & Strategic Advisory.
Back to the overview? Return to Managed IT
See What Fully Managed Would Look Like
The simplest way to find out whether fully managed is right for you is a short assessment of what you’re running today and where the gaps are. A few minutes, an honest read, and no obligation. If it’s useful, we can walk through it together.