Stay Connected: Communication Tools Every Remote Team Needs

Thanks to a bevy of new technology, it has never been easier to have a remote team.

Many companies offer their staff the liberty of working from home on a consistent basis. You need to streamline communication with your staff and your clientele.

All that starts with having the proper communication tools in place. See below for several communication tools that every remote team needs.

Cloud-Based Storage

Cloud-based storage has completely changed the game for the corporate world. You do not need to invest thousands (if not millions) of dollars into pricey computer hardware for storage purposes.

These days, all of your company’s storage can be placed in a cloud, ready for whenever you and your staff need to retrieve it. It gives you full control of who can have access to it, as well as who cannot.

Cloud-based storage has several benefits for your team such as scalability, cost-efficiency, recovery capabilities, sharing files, and so much more. This option makes it easy for your entire company to streamline their communications.

For example, your sales department can have access to the same files that your marketing department has. That way, they can easily retrieve PDFs for sales collateral, upcoming events, and much more without constant emails back and forth.

You no longer have to be in the same location to share important files with your team members. They can access it from their laptops, desktops, or anywhere else that you grant them clearance to do so.

Messaging

If you are going to streamline communications within your staff, then you will need to find several different ways of doing that.

One of the most difficult parts of having employees work remotely will be keeping everyone in touch. Maintaining communication is vital towards making everyone feel like a united team.

That is why it is important to use messaging tactics throughout the entire workday. Make time for virtual team meetings, which can help everyone catch up on different projects that your respective departments are working on.

You might also consider phone apps, such as Slack and WhatsApp, which allow you to send group messages and direct messages. These can help your team members to quickly gain answers to their questions and boost their productivity.

Your entire team needs to stay in the loop with each other, and messaging software goes a long way towards achieving that!

Remote Access

With everything that is going on in the world today, you and your staff might have the need to gain access to a computer that is back at your office.

Fortunately, remote access makes this possible by giving you the ability to work offsite but still have control over the device or network that you need.

You can also use remote access as a way for your managed IT service to troubleshoot certain problems with an employee’s device. They can also retrieve certain files on devices that you don’t have physical access to.

Remote access also gives you control of who all can access a certain category of files in your cloud-based storage. For example, you can protect files that are reserved only for the eyes of managers and executives within your company.

Cyber Security

Of course, the more features, networks, and devices that you integrate into your remote business model, the higher need you will have for security.

Without it, your entire company could become susceptible to a cyber attack, losing important files and having important information fall into the wrong hands.

Hackers can gain access to the personal information of you, your employees, and your clients who have entrusted you with it. Needless to say, in order to keep your company’s streamlined communications safe, you will need a strong cyber security provider.

This option can protect you from spyware, worms, viruses, ransomware, denial-of-service attacks, and so much more. Your provider will have the experience and knowledge to shelter your company and its network from any threat.

Cyber attacks are constantly changing and evolving. It takes a trusted service that is dedicated to learning the different attacks to know how to properly protect you from them.

Customer Relations Management

The only thing that might be more important than keeping constant communication with your staff is keeping communication with your clientele.

Remote workers need a way to control all the different prospects, clients, and business partners that they have. Having a customer relations management (CRM) software allows you to keep all that information in one spot.

Using tools, such as Salesforce, Hubspot, and Zoho, will give your entire company the ability to organize and manage their client base.

Your sales team can manage the touchpoints on each client and prospect that they have while your marketing team works with different companies to grow your network.

All of your remote workers will be able to access the CRM system by merely logging into the software. They can manage it from their laptops, mobile phones, or any other preferred device.

Invest in These Communication Tools Today

Now that you have seen the many different communication tools that your remote team needs, it is time to supply them with the right tools for their job. Be sure to start from the top with a cloud-based storage system if you do not already have one in place.

Be sure to read this article on the many benefits that a managed IT service, such as Managed IT San Jose can offer your company.

For more inquiries, please feel free to reach out via our contact us page and we’ll be happy to assist you further!

Sagacent Technologies offers technology management and support, including proactive/preventative maintenance, onsite and offsite data back-ups, network and security audits, mobility solutions, disaster planning, and emergency business resumption services. The company serves clients of 10 to 150 employees within the Silicon Valley region.