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Questions to Ask When Seeking Computer Repair Services

computer service guarantee

computer service guaranteeIt was recently found that 25% of Microsoft Surface laptops will break within two years. Ouch!

While most computers are a lot more resilient, there’s a good chance they’ll need at least a minor repair at some point. Whether it’s your laptop or desktop, computer failure can set your business operations back and needs to be quickly and adequately addressed.

When repairs are needed, make sure that you take the time to compare computer repair services. Not all are the same. The wrong service could overcharge you, take too long, fail to fix the problem or even create new issues.

Keep reading to find out which questions to always ask before arranging a repair.

How Much Is the Repair Likely to Cost?

Nobody wants to send their computer in for what seems like a simple repair, only to come away with a $1000 bill.

After a simple explanation of the issues you’re having, the computer repair service should be able to provide you with an estimated cost.

Once a technician has looked at your computer, get a full quote, which includes the cost of parts, labor, and any other services needed.

Also, it’s important to ask it they’ll charge a flat rate or hourly fee.

Do You Have a Minimum Charge?

What if the issue with your computer is as simple as blowing away some dust or hitting the power key a little harder?

Many companies will still require you pay a minimum charge to cover their time, so it makes sense to ask about this beforehand. If it’s too high, look at taking your computer elsewhere.

How Long Will the Repair Take?

A cheap repair is all well and good… but not if it takes months to complete.

Pricier computer repair services often have a larger number of parts stocked in-house, bigger teams, and technicians with more experience.

It means that they’re able to complete repairs much faster than smaller services, which could keep you waiting for weeks while parts are delivered or experts are brought in.

Some may even send your computer to another service for the repair, making the whole process even longer and more expensive. Ask if they offer  in-store or on-site repair services.

Will You Backup My Files?

Imagine losing everything because your screen was a little cracked!

It’s essential to backup all your files before repairs begin, as things can go wrong.

The best computer repair services will always backup your files and store them on an external hard drive, which they’ll return to you if anything is lost as a result of their work.

Do You Offer a Guarantee?

If a computer repair service doesn’t offer a service guarantee, it’s time to back away quickly.

If your repair fails or the same issue re-occurs, you won’t have any rights. You’ll have to pay a new company for the same repair, having already wasted money on a bad job.

Always ask about a guarantee and if they’ll stand by their work.

Is A Free Consultation Available?

If you’re a small business, a free consultation can be vital if you’re on a tight budget. Take advantage of the opportunity that some companies offer to access your computer issues and requirements without charging a fee.

It’s also a good idea to ask about their privacy policy at the same time since sensitive data can be compromised. Determine how the computer repair service will go about ensuring that your private data is handled properly and ethically.

How to Choose Quality Computer Repairs Services

Asking plenty of questions ensures you aren’t caught out by poor-quality computer repair services.

A good service will have clear pricing, enough expertise to get the job done, a reasonable timeline, the ability to backup your files, and offer a guarantee.

Want help with your IT systems? Contact us today.

Sagacent Technologies offers technology management and support, including proactive/preventative maintenance, onsite and offsite data back-ups, network and security audits, mobility solutions, disaster planning and emergency business resumption services. The company serves clients of 10 to 150 employees within the Silicon Valley region.