Supercharging IT delivery with Artificial Intelligence technology

There is an incredible amount of buzz about artificial intelligence at the moment. Everyone seems to be talking about it and many have already jumped in to explore its power and potential benefits. But what does artificial intelligence (AI) mean in real-world terms, and how will it fit within today’s existing technology landscape, particularly for small and medium businesses (SMBs)? In the end, will AI be a powerful enabler, a business risk, or an interesting mix of both?

AI Unleashed

In the upcoming Sagacent Technologies webinar, AI Unleashed: Exploring the Revolution Reshaping Industries, two experts in the field—Kyle Jackson, Senior Program Manager, Growth Innovation at ConnectWise; and Jason Short, Vice President of product management, Unified Monitoring, and Management at ConnectWise; will share their thoughts about artificial intelligence—what it is, how it works, its promise, and its potential impacts:

What is the difference between AI and generative AI (GenAI)?
How do these transformative tools work?
How are they being used today and what are some emerging applications?
What are key benefits and concerns?
How do we mitigate risks and ensure responsible AI and GenAI adoption?

The AI Story Is Unfolding at Hyperspeed

Unlike most new technologies, AI has burst on the scene like a comet, with OpenAI’s ChatGPT leading the way:

ChatGPT gained one million users in the first week after its launch—setting a record for the fastest-growing user base for a consumer application in history.
The ChatGPT website currently receives an estimated 1 billion monthly website visitors, with an estimated 100 million active users.

The CrossRiverTherapy article, Artificial Intelligence Statistics & Facts For 2023, cites a recent IBM study that found 35% of companies are already using AI, with 42% of companies exploring AI implementation in the future.

As for SMBs, a recent study from Deloitte and Stanford University found that 25% of small businesses are currently using AI in some form or other, including chatbots, predictive analytics, and marketing automation.

IT Use Cases—Positioning Your SMB for Success

According to the Business DIT article, How Many Companies Use AI 2023: AI Usage Statistics & More, “90% of well-known companies invest in AI, and 83% of them think AI will help them maintain or gain a competitive edge.”

AI offers a number of advantages for small-to-midsize businesses. It can eliminate the drudgery of time-consuming tasks like research, data collection, and analysis—maximizing staff effectiveness and freeing up employees to focus on their bottom-line deliverables. It can also automate routine tasks like network monitoring and system maintenance to increase efficiency and productivity. And it can greatly accelerate data-driven decision-making.

Data analysis and insights: AI-powered analytics tools can analyze large volumes of data to identify patterns, trends, and insights. They can also help companies and their managed IT service providers optimize infrastructure performance, identify potential bottlenecks, and make data-driven decisions for IT service improvements.
Security: AI-powered security solutions can monitor network traffic, identify anomalies, and detect potential security threats in real time. AI algorithms can also learn from historical data to improve threat detection accuracy and reduce false positives.
Predictive maintenance: AI algorithms can analyze data from various systems and devices to predict potential hardware or software failures. This helps in scheduling proactive maintenance, reducing downtime, and optimizing resource allocation.
Intelligent automation: AI can automate routine IT tasks, such as system updates, patch management, and security scans. This frees up IT staff to focus on more complex and strategic projects, increasing productivity and competitiveness.
Intelligent monitoring: AI can continuously monitor system performance, network traffic, and application behavior. It can detect anomalies, identify potential issues, and provide real-time alerts—enabling proactive troubleshooting and minimizing downtime.

“At Sagacent Technologies, we were an early adopter of AI. I personally use it several times a day when I’m researching topics or writing articles and proposals. I find that AI is a huge time-saver, greatly accelerating my ability to get things out. And we’re currently exploring ways to build AI into our solutions, making them smarter and enabling us to further enrich the support we provide our customers.” Ed Correia, CEO, Sagacent Technologies

Let’s Explore the Possibilities Together

The fact that AI is exploding across industries and being adopted in such record numbers makes it an important addition to the “to-do lists” of both employees and companies. Do you understand what this powerful technology can do, when it is safe to use, and how it can provide a competitive advantage for you and your organization?

Come join us as we explore the possibilities together. June 29, 2023 at 10:AM Pacific Time.